CoE Business Support

Service Request Platform — Sign In

🔒

Admin

Full access & management

💼

Business Support

Dashboard & operations

📝

Requester

Submit & track requests

Service Request Dashboard

YYC · COE

New Support Request

Fill in the form below. You will receive a reference ID upon submission.

Dashboard

At-a-glance overview of service requests by category and business unit.

Requests by Category
Requests by Business Unit
New Initiatives by Department
All Service Request

Overview of all requests and their current status.

Admin KPI Dashboard

Response SLA: acknowledge each request within 1 business day of submission (target ≥ 80%)

Track Your Request

Enter your email address to track your requests.

Activity Log

Login times (this browser) and per-PIC update counts.

User Guide

How to use the dashboard, who uses it, and when — by role.

A single place to raise, track and manage internal business-support requests — from after-hours air-conditioning and repairs to equipment, stationery and new initiatives. A requester submits a form, Business Support is assigned and works it through clear stages, and every step is logged. Each request gets a reference number (e.g. REQ-079) you can track from submission to close.

⏱ Response SLA — acknowledge within 1 business day of submission (≥ 80%)
Requester Business Support Admin
1

New Request

Requester
Submits the request
2

Acknowledged

Business Support
PIC confirms receipt
3

In Progress

Business Support
Work is underway
4

Done

Business Support
Work finished
5

Closed

Admin
Verified & closed
After a request is created, an Admin assigns it to a Business Support PIC. An Admin can also set a request to Rejected if it will not proceed. Target: acknowledge each request within 1 business day of submission (≥ 80%) — tracked on the KPI Dashboard.

Signing in Everyone

  1. Open the dashboard link in your browser.
  2. Choose your role card: Admin, Business Support, or Requester.
  3. If you chose Business Support, also select your name from the list.
  4. Enter your password and click Login.
  5. When finished, click Sign out (top of the sidebar footer).

Requester Requester

Who: any staff member who needs office or business-support help.

When: whenever you need a service — after-hours air-con, a repair, to borrow equipment, request stationery, or propose an initiative.

  1. Open the New Support Request tab.
  2. Enter your name, email and business unit.
  3. Choose the task category — the form updates to show that category's fields.
  4. Fill in the details; attach a photo where it helps (e.g. a faulty fixture).
  5. Click Submit Request and note your reference ID (e.g. REQ-079).

What happens next: an Admin assigns your request to a Business Support PIC, who moves it through Acknowledged → In Progress → Done. You can follow it and reply at any time under Track Request — you never need to chase it by email.

Track & communicate with Business Support:

  1. Open the Track Request tab and search by your email.
  2. Click a request to expand it — you see its current stage, the full Status Updates timeline, and any notes from Business Support.
  3. To reply, ask a question, or add information, type in the Add a Remark box and click Send. Your note joins the timeline (shown as a “Requestor Remark”) so Business Support and Admin can see it.

Business Support Business Support

Who: the Business Support PIC team who action requests.

When: when a request is assigned to you, and daily to work the queue.

  1. Open All Service Request. Use the filters (status, category, business unit, PIC, date) or the search box.
  2. Click the view (👁) icon to open a request and read its details and process checklist.
  3. Use the update (⚙) control to move the status: Acknowledged → In Progress → Done, adding a remark each time.
  4. Check the KPI Dashboard to keep acknowledgements within the 1-business-day response target.

Note: Business Support can progress a request up to Done. Assigning PICs, editing content, closing/rejecting, deleting and exporting are Admin actions.

Admin Admin

Who: Business Support managers and dashboard owners.

When: to triage, assign, oversee, finalise and report.

In addition to everything Business Support can do:

  • Assign a request to a PIC via the Assign dropdown.
  • Edit request details, add photos, and edit notes / status-history notes.
  • Close or Reject requests (the final two statuses).
  • View the Dashboard charts and the Activity log.
  • Export reports — Summary, Status History and AC Billing.

Typical flow:

  1. Review New Requests as they arrive.
  2. Assign each to the right PIC.
  3. Monitor progress and KPIs; reassign if needed.
  4. When a PIC marks a request Done, verify and set it to Closed (or Rejected).
  5. Use Exports for reporting and billing.

Request categories

Pick the category that fits your need — the form shows only its relevant fields.

CategoryUse it for / what to include
AC ExtensionAfter-hours air-conditioning. Floor, zone(s), date, start/end time.
Waste Paper RecycleWaste-paper collection. A photo is required.
Equipment BorrowingBorrowing equipment. Item and borrow-from / borrow-to dates.
StationeryStationery supplies for your team or meeting rooms.
Electrical and Air ConditionerFaults (lights, sockets, AC). Floor, zone, issue type, description; photo if possible.
Furniture & FittingsFurniture repairs or requests. Describe the item; photo if possible.
Pantry Support and Equipment RequestPantry items, refills or repairs.
New InitiativesProcess/automation initiatives. Title, objective, support needed, target date.
OthersAnything else — describe it in the notes.

Tips

  • Keep your reference ID — quote the REQ number in any follow-up.
  • Lists refresh automatically about every 30 seconds.
  • Photos can be added anytime by an Admin after submission.
  • Can't find your request? Use Track Request and search by your email.
  • Wrong status? Add a follow-up status with a remark, or ask an Admin — the history keeps a full audit trail.